Workforce Services Manager

OVERALL PURPOSE:

• The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.
  

RESPONSIBILITIES:

• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material quotes demos and tours.
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
• Drive industrialization of BST across all contracts

OTHERS:

• Project Shift Schedule: Mid Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

• At least 812 years industry experience
• At least 5 years leadership experience
• At least 58 years domain experience (Workforce Management)

Remote Work :

No