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Are you a people person and like helping others than this position is for you! We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure! Live in the birthplace of paella and experience all that the city has to offer.
For one of the biggest names in food we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English. As a Customer Care Agent you are responsible for delivering a high level of courteous and efficient customer service across multiple contact channels phone, mail, chats & social media.
You are the first point of contact for the customers
You provide general support and building engaging relationships on each and every customer call or interaction.
Placing orders
Clients accounts
Missing ingredients
Marketing campaigns promotions and discounts
Deliveries
Handling and resolving customer complaints and feedback
Making tickets for the drivers so that they get more feedback and deliver the box correctly and on time
Native Dutch + English
Experience with CRM systems & MS Office
Strong communication skills (oral and written)
Good logical and analytical thinking
Paid training
Fun, people-oriented call center
Market-based basic salary
Growth opportunities
Relocation Package
Valencia (Spain)
Full Time