FCBH Desktop Support Analyst

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Job Summary:
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.

Qualifications:
Associate's degree in a related field from an accredited college or university
OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Although not guaranteed, this position may extend past December 29, 2023.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceLower-level Help Desk Analyst 1 or position equivalent.Required2Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST $29.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $39.15. Do you accept this requirement?Question4The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date. Do you accept this requirement?Question7This position will be onsite at 10 Park Place South SE, Atlanta, GA 30303. Do you accept this requirement?