ServiceNow Process Consultant

Title: ServiceNow Process Consultant
Location: Remote

Employment :: Contract

Job Description :

5-10 years IT Service Experience/IT Service Management or other relevant professional services experience

Experience in ITSM tools integration project transformation with AI/RPA tools landscape

Experience with Process Design & Process Improvement

Experience in identifying automation use cases along with business case creation

Performance reporting, KPI and dashboard design and development

Strong analytical abilities with data visualization and analysis experience

Advance MS Excel knowledge to build various templates e.g. Pivots, slicers, PowerPivot, Formulas, connecting database.

Proficient in MS PowerPoint to build solution decks, reusable slides, graphics etc.

Proven leadership in driving improvement initiatives around user experience, productivity improvement and new ways of working in collaboration with client and various teams

Ability to partner and collaborate with L3 Support & L4 Engineering teams

Excellent business communication, facilitation skills and presentation capability

GOOD TO HAVE

Good understanding of ServiceNow tool, portal design, UI design and dashboard design

Design thinking

Solid understanding and certification in one or more of the following areas a plus:

o ITIL V3 & ITIL V4

o Lean Six Sigma

o Customer and Employee Experience

o Certified Scrum Master (CSM)/Certified Project Mgmt Professional (PMP)/Certified PRINCE2 Practitioner.