Program Manager

Work Arrangement: Hybrid

Interview Type: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked.

Note: 10+ years of experience required. Local profiles to Lansing or commutable distance. ID & local address proof is required.

Top Skills & Years of Experience:

*5+ years' experience as a Program Manager/Service Delivery Manager.

*ITIL Foundations certification is required, with V4 certification preferred.

*Candidates MUST be able to speak to skills listed on resume.

*Clear and concise written and verbal communication is crucial to success and productivity in this role.

Skills Required:

The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Azure, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred.

Below is the list of our technical and soft skills we desire for this position:

Technical Skills:

Strong computer skills.

Expert knowledge of ITIL disciplines.

Ability to manage conflict and offer suitable resolutions.

Strong customer service, project management, relationship management and quality control skills.

Resource planning skills.

Experience of managing 3rd parties and 3rd party delivered services.

Soft Skills:

Keen sense of time management.

Excellent leadership and customer service skills.

Strong teamwork skills and attention to detail.

Excellent written and verbal communication skills.

Willingness to support and mentor other team members.

Able to manage sensitive and sometimes confidential information.

Self-motivation and able to take responsibility.