Production support engineer
Posted on :
28-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Job Summary:
We are seeking a highly motivated Technical Support Engineer to join our Engineering Team Production Support. The Technical Support Engineer will be responsible for ensuring the smooth operation of our engineering system and providing technical assistance to internal stakeholders.
Key Responsibilities:
Provide technical support to the Engineering Team and troubleshoot technical issues related to the production environment.
Identify and resolve system issues and work with crossfunctional teams to implement solutions.
Monitor system performance and identify potential issues before they become problems.
Collaborate with software developers to identify and resolve software bugs.
Communicate with stakeholders to provide status updates and ensure effective resolution of technical issues.
Document technical procedures troubleshooting steps and knowledge articles.
Ensure compliance with IT policies procedures and industry best practices.
Participate in an oncall rotation to provide 24x7 production support.
Qualifications:
Bachelors degree in Computer Science or a related field.
2 years of experience in technical support or production support.
Strong knowledge of Unix/Linux systems networking and databases.
Experience with scripting languages such as Python or Bash.
Understanding of software development lifecycle and Agile methodologies.
Excellent communication skills both written and verbal.
Ability to work independently and collaboratively with crossfunctional teams.
Strong problemsolving and analytical skills.
Experience with payment processing systems is a plus.
If you are passionate about delivering highquality technical support have a strong desire to learn and grow and thrive in a fastpaced environment we encourage you to apply for this exciting opportunity.
technical support,software,stakeholder engagement
Employment Type
Full Time
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