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You will be updated with latest job alerts via emailJob Role: Technical Implementation Services
Required Experience: 5 years
Job Description:
Work directly with customers to implement the client platform by following client’s methodology.
Becomes a trusted advisor to their clients during the Implementation Journey.
Monitoring and tracking implementation services
Identifying opportunities for improving customer satisfaction
Sharing improvement ideas
People and project management
Reporting and presenting data as per client requirement
Managing multiple client implementations at the same time.
Escalating delays in response from both client and internal teams to relevant stakeholders.
Working in strict adherence towards implementation goals and timelines.
Experience:
5 years' experience in project management of projects that run into months
Experienced in implementation lifecycle of complex SaaS products.
Ability to handle ambiguous requests
Ability to communicate technical concepts to diverse audiences
Willingness and desire to learn and adopt new skills both technical and nontechnical
Be proactive and identify opportunities for improvement
Excellent and impeccable communication and persuasion skills to interact with several
internal teams and clients at the same time.
Ability to understand Liveramp as a product in the AdTech ecosystem.
Proficient in email communication and scheduling/ leading meetings independently.
Excellent followup skills.
Candidate should have ideally worked for a SaaS product company preferably in the adtech
space.
Desirable skill.
Education: Any graduation
Skills required: Softskills:
C1 level language proficiency on CEFR Scale.
Excellent presentation skills
Problem solving
Adtech skills:
Desirable: Extensive knowledge of the advertising technology ecosystem Campaign
management/Optimization SSP/DSP Ad Servers and Publishers
Technical skills:
Desirable: Advanced skills in SQL Salesforce (SFDC) Jira Rails database
Full Time