Customer Support Representative - LATAM -

Job Title: Customer Support Representative LATAM
Location: Remote (CST Time Zones)
Salary Range: up to 1200 USD

Work Schedule: Monday Friday / 08:00 AM to 05:30 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company dedicated to providing exceptional customer support services. We pride ourselves on delivering highquality assistance that enhances the customer experience and supports our clients business growth.

Position Overview:

The Customer Support Representative will handle customer support tickets efficiently and professionally ensuring quick resolution of customer issues. This role involves managing customer interactions using RichPanel and Shopify providing product information troubleshooting issues and processing returns exchanges and refunds. The representative will communicate clearly and effectively with customers via email chat and phone maintaining a friendly and helpful tone.

Key Responsibilities:

• Efficiently handle customer support tickets.
• Utilize RichPanel and Shopify to manage customer interactions.
• Provide product information troubleshoot issues and handle returns exchanges and refunds.
• Communicate clearly and effectively with customers via email chat and phone.
• Collaborate with the team to identify and escalate issues when necessary.
• Contribute to the continuous improvement of customer support processes.

Qualifications:

• Fluency in English both written and spoken.
• Experience with RichPanel and Shopify is highly desirable.
• Excellent communication skills with a focus on clarity and customer satisfaction.
• Ability to manage multiple tasks and priorities in a fastpaced environment.

Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.

Remote Work :

No