Multilingual Client Care Specialist In Lisbon Portugal

Exciting Career Opportunity: Become a Client Care Specialist in Lisbon Portugal!

Are you enthusiastic about utilizing your language and technology skills in a vibrant multicultural environment Cross Border Talents is seeking Client Care Specialists proficient in various languages to join our team in Lisbon Portugal. This position offers an excellent opportunity to gain international experience in a stunning location.

Languages We Are Hiring For:

• German
• Dutch
• Spanish
• Italian
• French
• Turkish
• Czech
• Estonian
• Ukrainian
• Russian
• Croatian
• Greek
• Lithuanian
• Danish
• Finnish
• Norwegian
• Swedish
• Hebrew
• Polish

Position Overview:

As a Customer Support Representative you will be instrumental in providing exceptional service to our clients. Your key duties will include:

• Handling Inquiries: Responding to and recording consumer inquiries via phone email and online chat.
• Data Entry: Maintaining accurate records of consumer interactions and feedback in the customer service database.
• Complaint Management: Addressing and documenting client complaints in line with the companys escalation policy.
• Service Level Agreements: Ensuring that all support calls and emails are resolved within the agreed SLAs and properly documented.
• Troubleshooting: Using open questions support documents and system training to diagnose and resolve issues.
• Providing Solutions: Offering recommendations for common issues and frequently asked questions.

Candidate Requirements:

• Education: High School Diploma
• Language Skills: Native or fluent in one of the required languages
• English Proficiency: Good level of English (B2)
• Relocation: Willingness to relocate to Lisbon Portugal
• Residency: Must hold EU Citizenship or a Portuguese residence card (Visa sponsorship is not provided)

Benefits:

• International Experience: Work in a diverse multicultural environment.
• Relocation Support: Assistance provided to help you settle in Lisbon.
• Performance Bonuses: Monthly bonuses based on your performance.
• Insurance: Private health and life insurance.
• Annual Leave: 25 days of paid annual leave.
• Work Hours: 40hour work week with 8hour shifts over 5 days including rotational shifts.
• Company Events: Participate in various recreational activities and events sponsored by the company.

Joining our team means gaining invaluable experience while enjoying the beauty and culture of Lisbon. This role is perfect for those looking to develop their careers in a supportive international setting.

If you are interested in this exciting opportunity please send your CV to or send me a private message.