Business Transformation Senior Manager

Responsibilities:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation monitoring measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets e.g. tracking tool for operational excellence success stories tracking of root cause/lessons learned from actual delivery experiences etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities

OTHERS:

• Project Shift Schedule: Mid Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• Local Preferred Open to NonLocal
• Black Belt Trained or Certified with relevant experience in AI and RPA
• 15 years of overall experience in Business Excellence under BPO or Shared Services industry
• At least 10 years of experience in leadership position

Remote Work :

No