Financial Services Delivery Manager

As a Financial Services Delivery Manager you will be responsible for ensuring the effective delivery of financial services to clients managing teams and overseeing operations to meet client expectations and organizational goals.

• Build and maintain strong relationships with clients understanding their financial service needs and ensuring delivery aligns with their expectations.
  
• Serve as the primary point of contact for client communications and issue resolution.
  

• Lead and manage a team of financial service professionals ensuring they are motivated trained and equipped to deliver highquality services.
  
• Provide coaching and mentorship to team members fostering a culture of excellence and collaboration.
  

• Monitor and oversee the delivery of financial services ensuring adherence to service level agreements (SLAs) quality standards and regulatory requirements.
  
• Identify areas for process improvement and implement solutions to enhance service delivery efficiency and effectiveness.
  

• Manage financial resources allocated to service delivery ensuring budgets are adhered to and financial targets are met
  
• Monitor financial performance metrics and prepare reports for senior management and clients as required.
  

• Identify and mitigate risks associated with service delivery ensuring compliance with regulatory guidelines and internal policies.
  
• Implement risk management strategies to safeguard client interests and enhance operational resilience.
  

• Collaborate with senior management to develop strategic plans for service delivery aligning objectives with organizational goals and client expectations.
  
• Contribute to the development of new service offerings or enhancements based on market trends and client feedback.
  

Requirements

• Bachelor s degree in Finance Business Administration or a related field. A Master s degree or professional certification (e.g. CFA CPA) is a plus.
  
• At least 5 years of proven experience in Financial Services Delivery with a track record of managing teams and achieving operational excellence.
  
• Backround in shared services or outsourcing operations
  
• Deep understanding of financial products services and industry regulations.
  
• Strong leadership and interpersonal skills with the ability to inspire and motivate teams.
  
• Excellent communication and negotiation skills capable of building and maintaining client relationships.
  
• Analytical mindset with the ability to interpret financial data and make strategic decisions.
  
• Proficiency in financial software and systems along with advanced MS Office skills.
  
• Willing to work onsite within Nuvali
  

Benefits

• Permanent position and company stability
  
• Guaranteed 14th month
  
• Performance Bonus
  
• HMO
  
• Life Insurance
  
• Allowances
  
• Retirement Plan
  
• Others