Sr Genesys Developer

Sr. Genesys Developer

Remote

Client: Fractal
Duration: 1 year
Rate: $6062/hr on C2C

Job Overview:

Key Responsibilities:

Solution Design and Implementation:

• Lead the design and implementation of Genesys solutions (e.g. Genesys Cloud Genesys Engage) tailored to client requirements.
• Conduct comprehensive needs assessments and translate business requirements into technical specifications.
• Develop and execute project plans ensuring timely and withinbudget delivery.

Consulting and Advisory:

• Provide expert advice on best practices for optimizing contact center operations and customer experience using Genesys platforms.
• Conduct workshops and training sessions for clients to enhance their understanding and utilization of Genesys solutions.
• Identify opportunities for process improvements and propose innovative solutions to enhance client outcomes.

Project Management:

• Oversee and manage multiple projects simultaneously ensuring adherence to project timelines and milestones.
• Collaborate with crossfunctional teams including developers system administrators and business analysts to ensure successful project .
• Handle escalations and resolve complex issues that arise during the project lifecycle.

Technical Expertise:

• Demonstrate advanced proficiency in Genesys products and technologies including configuration integration and customization.
• Stay current with the latest Genesys updates features and industry trends to provide informed recommendations and solutions.
• Troubleshoot and resolve technical issues providing root cause analysis and longterm solutions.

Client Relationship Management:

• Build and maintain strong relationships with clients acting as a trusted advisor and primary point of contact.
• Gather feedback and assess client satisfaction to ensure high levels of service and continuous improvement.
• Prepare and present detailed reports and recommendations to clients and senior management.

Mentorship and Leadership:

• Mentor junior consultants and team members providing guidance and support to enhance their skills and career development.
• Contribute to the development of best practices methodologies and documentation for Genesys consulting services.

Qualifications:

• Education: Bachelors degree in Computer Science Information Technology Business or a related field. A Masters degree or relevant certifications (e.g. Genesys Certified Professional) is preferred.
• Experience: Minimum of 10 years of experience in consulting designing and implementing Genesys solutions.
• Technical Skills:
  • Expertise in Genesys Cloud Genesys Engage and other Genesys products.
  • Strong understanding of contact center operations CRM systems and related technologies.
  • Proficiency in scripting languages API integrations and database management.
• Project Management: Proven experience in managing complex projects and leading crossfunctional teams.