Sales Team Leader with Czech or Slovak

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for a Czech or Slovakspeaking Sales Team Leader to join their teams in Gdask.

Position: Sales Team Leader with Czech or Slovak

Location: Gdask Poland

Work Model: Fully onsite

Employment type: Fulltime.

DUTIES AND RESPONSIBILITIES:

• Apply a process of continuous review management of absenteeism and attrition for all Sales Advisors in the team
• Review and monitor work performance of all Sales Advisors
• Undertake quarterly performance reviews and 1:1 monthly meetings
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance
• Provide clear direction and guidance with a teams sales goals in mind
• Facilitate a culture of open and honest 2 way communication
• Maintain an environment which supports the spirit of teamwork
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed
• Coach develop and motivate Sales Advisors by providing the skills and knowledge to perform their job together with opportunities for skills expansion and career development
• Monitor Advisor calls in line with CLOE either via deskside or remote monitoring across a sample of transaction types
• Ensure accurate and timely communication of any client/campaign issues to Operations Manager
• Ensure appropriate actions are taken to improve client satisfaction survey scores
• Implementation and improvement of the processess.

REQUIREMENTS:

• Native/ fluent in Czech or Slovakboth verbal and written. Good command in English
• At least 1 year of experience in sales operations/Team Leading (ideally B2B) managing both internal and external stakeholders
• At least 3 years of professional experience in a BPO/Contact Centre environment
• Vibrant and resolute personality to successfully lead and coach a team
• Understanding of B2B sales operations and experience with sales KPIs
• Adaptability to a fastpaced international work environment a drive to make an impact and share best practices
• Effective task prioritization and time management skills especially under pressure.

OFFER:

• Opportunity to collaborate with top brands in the market
• Attractive remuneration package
• Private medical healthcare
• Engaging role in shaping B2B sales for key partners
• Ongoing professional development opportunities
• Relocation support if required
• Dedicated and motivated team
• Modern office environment equipped with modern workstations free beverages and fruits
• And many others!