Line Manager Greek Speaker

• Lead and develop a team of around 15 CSRs to achieve performance targets and ensure quality service delivery.
• Actively manage team performance using relevant systems ensuring accurate documentation and process adherence.
• Conduct performance analysis coach team members and hold regular sessions for ongoing development.
• Monitor CSR interactions regularly to ensure client requirements are met offering realtime coaching to enhance productivity and quality.
• Provide transaction support to ensure service levels are maintained keeping productivity and operational goals aligned.
• Organize team meetings to encourage participation innovation and continuous improvement.
• Support CSRs in handling interactions across various channels including calls chat and email.
• Implement company strategies and contribute to department planning ensuring compliance with internal policies such as GDPR and GECSP.
• Drive continuous improvement by motivating the team and implementing innovative ideas.

• Native or fluent in Greek (verbal and written) with strong English proficiency.
• A minimum of 2 years of experience in customer experience management or a related industry.
• A higher education degree is required.
• Proficient in Microsoft Office (Excel Word PowerPoint) and familiar with internet applications and project management tools.
• Strong interpersonal and leadership skills with a focus on teambuilding coaching and mentoring.
• A resultsdriven achievementoriented mindset with a high level of job motivation.
• Familiarity with project management and reporting tools (training will be provided if necessary).

• Competitive remuneration package based on experience skills and performance.
• Join a dynamic multicultural and multilingual team with a positive and collaborative environment.
• Opportunities for personal and professional growth within a forwardthinking global organization.
• Comprehensive training and development programs including coaching and project management tools.
• The chance to drive innovation and contribute to continuous improvement initiatives.
• Exposure to diverse languages and cultures through global customer interactions.
• Involvement in strategic planning and participation in companywide initiatives.

leadership skills,continuous improvement,csrs,customer experience management,coaching,mentoring,greek,customer,management,project management,greek language skills,project management tools