Service Manager for infrastructure network and security domain

Would you like to join the leading business technology company in the Nordics Do you speak both business and technology fluently If yes keep reading!

Sofigate is growing fast and were looking forService Manager for infrastructure network and security domain to join us and work together with our customers. Were looking for someone with a growth mindset possessing a genuine interest in how technology and business is changing the world.

Whats in it for you

Want to work with worldclass technologies bestinclass management practices and a team of experts Youre in the right place with us. Youll get to work with meaningful projects where you really make a difference in top notch assignments our customers include companies likeSkanskaNCCandUN Women.

We support your goals by helping you shape your career and skills. We invest in our peoples continuous development offering different certificates and trainings e.g. Business Technology training in Malaga. And you always have your experienced colleagues to support you. We also give you an opportunity to enjoy the worlds best (our opinion) company band SofiEs gigs.

The beauty of our work is the variety of it: whenever you feel like you want something new you can look for a new assignment role or learn new skills. However our workplace is not ready we are agilely developing and improving our processes and looking for talent who want to develop the community further.

Who are we looking for

You will be responsible for managing Business Technology services as a Service Manager running and developing these services and developing Service Management capabilities for our customers. In your assignments you will generally be engaged directly within our customer organizations taking on these roles.

To succeed in this role we expect you to have the following skills:

• Service Management expertise in infrastructure networks and/or security: You are wellversed in the technical aspects and challenges related to infrastructure (capacity enduser services) or networks or security. You are not a handson specialist but you have a strong grasp of the subject matter.

• Service Management and related practices: You have a proven experience as a Service Manager. You are familiar with project management Agile/DevOps and organizational change management methodologies and tools. You can apply them to enhance the quality and efficiency of the services you manage.

• Service Integration and Management (SIAM): You have experience in designing developing and managing core SIAM processes in an operational environment relating to the abovementioned services. You know how to coordinate and collaborate with multiple vendors aligning their activities and deliverables with the service requirements and expectations. You have knowledge in ITIL process automation and data analytics and how to use them to optimize the service performance and value.

Fluency in both Finnish and English is essential for effective communication with IT and business organizations. You also have a proven track record in leading projects suppliers and development initiatives in these domains.

Take ownership of your work. Own your future

As a Sofigator you get the opportunity to work with knowledgeable and driven colleagues develop and challenge yourself and create sustainable value for our customers. We have an international vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse equal and inclusive workplace where everyones voice is heard and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.

Growth is not just a corporate thing for us it is personal. There is so much to explore and learn within our community and together with our customers that having a bit of fun is unavoidable.

We do not leave the future up to chance. We take ownership of it. You can too.

We would like to hear from you

If you want to join our journey to dare care and grow together with our clients and fellow Sofigators we are eager to hear more from you. Please tell us more about your background competences and your motivation to be part of our growth story by September 30th.

If you have any questions please contact

About Sofigate

We are The Business Technology Company with the fastest timetovalue in the gen AI era. We achieve that by combining our transformation expertise with low/nocode platforms and generative AI. Thats how we create sustainable customer value. In practice that means helping our customers to develop the interplay between business and technology: to design build and implement transformations and businessfriendly technology solutions like Salesforce ServiceNow and SAP.

As leaders of Business Technology management we are the founder of the Business Technology Forum the developer of the Business Technology Standard. Our team of 800 professionals based in 8 offices across 5 countries Finland Sweden Denmark Hungary and Poland are always ready to help both our colleagues and our customers. At the very core of our being are our values: dare care and grow. We dare to challenge the market foster a community that cares about our people and drive growth with a customer centric business vision.