ITSM Business yst Consultant

If you are a seasoned ITSM Business Analyst Consultant whos looking for new challenges and more freedom you are in the right place.We are looking for experienced and independent colleagues for our Swiss clients projects that are both interesting and challenging.

About Sofigate CEE Zrt.

We are the largest team of senior ServiceNow technology experts in Hungary. As a subsidiary of Sofigate we have strong ServiceNow technical and business background.

Sofigate is a Nordic Regional Elite Tier Strategic Partner of ServiceNow having delivered 1000 successful ServiceNow projects for 200 customers and our exceptional experience was recognised by ServiceNow as granting us with the #1 EMEA Elite Tier partner award.

Were proud to offer a unique working environment thats built around the needs of our expert team.

Flexible working conditions: We understand that everyones lives are different which is why we offer flexible working hours and the ability to work from anywhere. This allows you to manage your time and to get the best out of your work and your free time.

Competitive compensation: We beat the Hungarian market with our compensation package which includes opportunities both for employees and contractors.

Independent work within a supportive senior team: We believe in a collaborative and supportive work environment. Our closeknit team is always ready to help each other out.

Nordic working environment: As part of a Nordic parent company we embrace the Nordic working culture of fairness equality and trust. We believe in creating a positive work environment where everyone is valued and respected.

Who are we looking for

We are looking for an ITSM business analyst consultant who like to pursue a career within business automation working with the most innovative solutions on the market ServiceNow.

This time we are exclusively seeking a contractor colleague who feels comfortable in an independent fully remote role.

Within the Platforms team we collaborate with our customers in finding the next innovative solution that will support the customer to achieve better business results. Our work includes clear requirement specifications gathering involving both process and technology aspects. We always base our advice and implementations on proven best practices. Working as our customers trusted architects we secure the platform for the future and provide solutions to support their business demands. We work agile with prototyping to show early effects and opportunities.


To sum it up youll benefit from the following skills:

• 4 years experience with ITSM processes with demonstrated experience of customer consulting
• Business fluency in German and English are both essential
• Passion about ITSM and ESM and lifelong learning
• Implementation experience of ServiceNow is nice to have however willingness to learn ServiceNow is a must
• Self driven attitude and able to work independently

Key Responsibilities:

• Work with our Swiss customers to be able to deliver the best quality solutions to them
• Lead ServiceNow ITSM assignments with customers and developer teams
• Participate in agile ServiceNow ITSM projects stand ups sprints development etc.
• Support and improve existing customers ServiceNow ITSM features
  
  

About Sofigate

We are The Business Technology Company with the fastest timetovalue in the gen AI era. We achieve that by combining our transformation expertise with low/nocode platforms and generative AI. Thats how we create sustainable customer value. In practice that means helping our customers to develop the interplay between business and technology: to design build and implement transformations and businessfriendly technology solutions like Salesforce ServiceNow and SAP.

As leaders of Business Technology management we are the founder of the Business Technology Forum the developer of the Business Technology Standard. Our team of 800 professionals based in 8 offices across 5 countries Finland Sweden Denmark Hungary and Poland are always ready to help both our colleagues and our customers. At the very core of our being are our values: dare care and grow. We dare to challenge the market foster a community that cares about our people and drive growth with a customer centric business vision.

Take ownership of your work. Own your future

As a Sofigator you get the opportunity to work with knowledgeable and driven colleagues develop and challenge yourself and create sustainable value for our customers. We have an international vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse equal and inclusive workplace where everyones voice is heard and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.

Growth is not just a corporate thing for us it is personal. There is so much to explore and learn within our community and together with our customers that having a bit of fun is unavoidable.

We do not leave the future up to chance. We take ownership of it. You can too. Own your future!