Slovenian Customer Support In Barcelona

Key Responsibilities:

• Provide exceptional customer support in Slovenian and English via phone email and live chat for travelrelated inquiries.
• Assist customers with booking services (flights hotels car rentals etc.) and provide information on travel policies and procedures.
• Handle customer complaints and resolve travelrelated issues such as changes cancellations and refunds.
• Offer tailored travel solutions and alternatives based on customer preferences.
• Maintain a high level of customer satisfaction by delivering prompt and professional responses.
• Keep uptodate with the travel industry trends and policies to provide accurate information to customers.
• Collaborate with internal teams to ensure smooth operations and issue resolution.

Requirements:

• Native Slovenian speaker with English proficiency (B2).
• Previous experience in customer service or the travel industry is a plus.
• Strong communication and problemsolving skills.
• Ability to work in a fastpaced environment with a positive customeroriented attitude.
• Comfortable using multiple channels (phone email chat) to assist customers.
• Passion for travel and helping customers with travelrelated inquiries.

Benefits:

• Competitive salary and performancebased bonuses.
• Opportunities for career growth within the travel industry.
• Work in an international environment in the vibrant city of Barcelona.
• Full training provided on travel products tools and customer service techniques.

Remote Work :

No