Membership and Ticketing Administrator

Job Title: Membership and Ticketing Administrator

Accountable to: Membership and Ticketing Executive

Contract: Permanent PartTime

Hours: Min 24 hours per week over 3 days.Also to include weekends and bank holidays with some evening work to cover match days when necessary.Standard office hours are 9am 5pm Monday to Friday on nonmatchdays/events.

Salary: 14976 per annum

Location: Cooper Associates County Ground Taunton

Closing date: 23rd October 2024

The Role

Are you an experienced administrator who is passionate about providing exemplary customer care Do you thrive in a fastpaced environment Do you enjoy building excellent rapport with those you support

If the answer to these questions is yes we would love to hear from you.

We have an exciting opportunity for an experienced administrator to join our Commercial Team to support our membership and ticketing department. In this role youll be a key point of contact for inbound and outbound membership and ticketing enquiries by phone email and face to face. Youll provide prompt friendly and professional service to internal and external customers. Youll be processing membership and ticket sales sending out hospitality packs monitoring mailboxes and on match days supporting customers with entry and enquiries.

We ask that youre approachable friendly and proactive youre the first point of contact for our valuable customers. Youre organised with the ability to prioritise multitask and effectively meet deadlines calm and professional have excellent attention to detail and you value working with your team. Youve got recent experience in an administrative and/or customer service role. Your IT skills are excellent and you communicate well both in written and spoken English.

You will need to be eligible to work in the UK.

In return youll be joining a team who values everyones contribution. Youll receive a competitive salary access to health benefits and employee assistance programme continued professional development support free parking and more.

For the full list of responsibilities and criteria for the role please download the job description here: Membership & Ticketing Admin Job Description

Youll need to refer to the job description within your application to show how you meet the essential criteria. You will also notice our Club competencies are detailed on the job description along with the proficiency levels for the role. To understand these more please download our competencies framework here:SCCC Competency Framework

To learn more about us as a Club our purpose vision and values please click this link: SCCC

How to apply

If you are interested in this position simply complete our application form below we use fair and safe recruitment methods therefore we dont review CVs as part of our selection process. Please provide as much detail as possible in your application responses as this is how we select candidates for the next stage of the process.For more information and support please read our Application Guidance.

If you need further advice or require any reasonable adjustments to enable you to apply for roles or participate at any stage of the selection process please let us know by emailing

Selected candidates will be invited to a first stage interview via Microsoft Teams on the 29th/30th October 2024.

Further shortlisted candidates will be invited to a second stage interview to be held face to face at the Cooper Associates County Ground on 5th/6th November 2024.