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You will be updated with latest job alerts via emailWSET (Wine & Spirit Education Trust) is the worlds leading provider of wine spirits and sake qualifications; since 2003 over a million people have taken a course with WSET. Our courses are designed to inspire and empower anyone looking to develop their drinks knowledge from beginners to experts and from enthusiasts to professionals.
WSETs purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines spirits sake and beer. Our qualifications are available in over 70 countries and 17 different languages via a network of over 800 centres (Approved Programme Providers). WSETs global operations are based in London with regional offices in Hong Kong Shanghai and the USA.
The Customer Service team culture is fastpaced and dynamic to ensure that our customer enquiries and services are delivered in a customercentric way.
The Customer Service Coordinator is responsible for contributing to an environment of continuous improvement and customer focus to deliver a highlevel of service for our customers. You will take responsibility for responding to customer service enquiries via a range of channels and ensuring that all customers receive the best possible level of support in line with agreed KPIs / SLAs. You will embody and exemplify WSETs values in your mindset and behaviours.
Your success will be measured through the value you add to the organisation by driving continuous improvement and highquality customercentric performance and your contribution to WSETs culture and values of integrity trust empowerment inspiration dynamism and inclusivity.
Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party.
Principal Duties and Responsibilities
1. Provide a consistently high level of customer service to all WSET customers
2. Contribute to the ongoing development of WSETs Customer Service function
3. Other
Skills and Competencies
Essential
Desirable
Location: Remote
Available to Applicants in Delaware California Connecticut Florida Georgia Illinois Kansas Massachusetts Maryland North Carolina New Jersey Nevada New York Ohio Pennsylvania Texas Virginia Washington and Wisconsin.
USA Benefits
US Applicants Only:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL:
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel crouch and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception peripheral vision and ability to adjust and focus.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned at any time.
Full Time